Frequently Asked Questions
Everything you need to know about your MARS beauty experience.
Are MARS Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All MARS Cosmetics products are 100% cruelty-free and are never tested on animals.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and AWB number to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for products that are received in a damaged or defective condition. Due to hygiene reasons, we cannot accept returns on used cosmetics.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across most pin codes in India. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for faster processing.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of the country.
Are your products safe for sensitive skin?
Our products are formulated with high-quality ingredients; however, we always recommend performing a patch test on your jawline or inner wrist before full application.